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History (Last 7 days)

Device Console "Service is not Available"Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Device Console


Feature

User Interface



November 24, 2020 9:28AM EST
[Resolved] This incident has been fully resolved.

November 17, 2020 10:25AM EST
[Monitoring] We have been able to confirm that the issue has been resolved and are now actively monitoring while we ensure stability. We apologize for any inconvenience this may have caused. Provide Feedback: Please help us improve the Securly customer communications experience by taking our survey: bit.ly/34aFPGB

November 17, 2020 9:48AM EST
[Identified] Our developers have identified the cause of the error messages and are in the process of releasing the correction to all nodes. This should be live for all customers within the next 30 minutes.

November 17, 2020 9:09AM EST
[Investigating] Our developers are investigating reports of "Service is not available" error messages in the Device Console. Currently, the only impact is user-interface availability. If you would like to follow these updates in real-time, Device Console specific alerts can be subscribed to in the top right corner and clicking "Manage Subscription".