All Systems Operational 👍

Updated a few seconds ago

Scheduled Maintenance

Release - Package 11Planned Maintenance

Schedule

January 11, 2021 2:57PM - January 25, 2021 5:00PM EST

Components

Safety Console

Feature

Build and Release

Description

Happy New Year from Securly! We're starting the year off strong with brand new features and product enhancements.

January 13, 2021 2:00PM EST
[Update] Package 11 has been successfully released to the following Production Clusters: IRELAND, UK

January 12, 2021 4:20PM EST
[Update] Package 11 has been successfully released to the following Production Cluster: APSE

January 11, 2021 5:31PM EST
[Update] Package 11 has been successfully released to all BETA clusters.

January 11, 2021 5:30PM EST
[Update] More Data! - The parent tab is being updated to include additional parent engagement and adoption metrics. Additional Youtube Controls - We're expanding some of our new YouTube Controls to our DNS and SmartPAC filtering solutions! Student Names - Our API is now gathering the first and last name of your users (if available from your cloud IDP) meaning more powerful and useful reporting throughout our entire console. With this release, you will now be able to also search activity by name. Guest Network Policy - Schools can now enable or disable their GNP without the need of opening a support ticket! If you don't currently have the GNP enabled, when in Policy Editor you will now see Guest Network Policy as an available option when you go to create a new custom policy.

Safety Console

Operational

Device Console

Operational

Parent Console

Operational

Messenger Console

Operational

Visitor Console

Operational

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Upcoming Maintenances

2

Incidents Last 30 Days

0

Active Incidents

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History (Last 7 days)

Node 3 - Console SlownessDegraded Performance

Incident Status

Degraded Performance


Components

Device Console


Feature

Classroom, MDM, User Interface



January 13, 2021 2:02PM EST
[Resolved] Node 3 is now back to normal operations. Provide Feedback: Please help us improve the Securly customer communications experience by taking our survey: bit.ly/34aFPGB

January 13, 2021 10:34AM EST
[Monitoring] Engineering reports that this incident has been resolved within the Device Console. If you continue to experience slowness or any errors please submit a support ticket via support@securly.com. Our teams will be actively monitoring the performance of these systems throughout the morning to ensure stability.

January 13, 2021 9:50AM EST
[Identified] Our engineering teams received memory alerts for Node 3 at 9:50 am ET. For customers on this Node, you may expect a slower than average response while navigating through the console.
Safe Mode on US-East 2 - SmartPAC DNSDegraded Performance

Incident Status

Degraded Performance


Components

Safety Console


Feature

Filter (SmartDNS), Filter (SmartPAC)



January 11, 2021 4:20PM EST
[Resolved] This issue has been resolved.

January 7, 2021 9:36AM EST
[Monitoring] US-East 2 (Ohio) is now back to normal operations. Provide Feedback: Please help us improve the Securly customer communications experience by taking our survey: bit.ly/34aFPGB

January 7, 2021 9:26AM EST
[Monitoring] Engineering reports that SmartPAC and DNS traffic is now responding as expected again. We're still in Safe Mode while we continue to monitor the situation.

January 7, 2021 9:21AM EST
[Investigating] At 9:21 AM ET, we placed our instance on US-East 2 (Ohio) into Safe Mode while our engineering teams investigate automated alerts received regarding the responsiveness of our SmartPAC and DNS platform. Safe Mode is a CIPA compliant filtering state which allows our engineering teams to investigate all the while keeping your users safe. While this cluster is in Safe Mode, logging will be limited within your dashboard.